Privacy Policy

Introduction

Protectiv IT Security Inc. ("Protectiv", "we", "our", or "us") values your privacy. This Privacy Policy outlines how we collect, use, and protect personal information when you use our services. We comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Contact us through our support channels
Subscribe to our newsletter
Fill out forms on our website

Automatically Collected Data (Telemetry)

We automatically collect certain information about your device and usage patterns, including:

IP address and location data
Device/browser data (user-agent, screen size)
Pages visited and time spent
Referring website information
Access logs (timestamp, URL, headers)
Fingerprinting data (e.g. JA3/JA4)

How We Use Your Information

We use the information we collect for the following purposes:

Providing and maintaining our services
Processing transactions and managing accounts
Communicating with you about our services
Improving our website and services
Detecting and preventing fraud or security issues
Complying with legal obligations

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

With your explicit consent
To trusted service providers who assist in our operations (subject to data sharing agreements)
When required by law or to protect our rights
In connection with a business transfer or merger

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Personal data: for the duration of your use of our services
Security telemetry: up to 365 days

Your Rights Under the Data Privacy Act of 2012

You have the following rights under Republic Act No. 10173:

Right to be informed - be informed of data collection and processing activities
Right to access - access your personal data held by Protectiv
Right to object - object to or restrict processing of your personal data
Right to rectification - correct inaccurate or outdated personal data
Right to erasure or blocking - request erasure, removal, or blocking of personal data (subject to exceptions)
Right to data portability - obtain your personal data in a structured format
Right to withdraw consent - withdraw consent at any time
Right to file a complaint - file a complaint with the National Privacy Commission (NPC)

To exercise any of these rights, contact us at privacy<at>protectiv.ph. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Protectiv IT Security Inc.

UNIT 3F-VIR.91, 3RD FLOOR SYMPHONY TOWER 2, SGT. ESGUERRA AVENUE, SOUTH TRIANGLE, QUEZON CITY, PHILIPPINES
privacy<at>protectiv.ph

For complaints or concerns about your personal data, you may also contact the National Privacy Commission at https://privacy.gov.ph.